Refund policy

Return Policy for Online Purchases

Due to the handcrafted nature of my sea glass items, variations in color, shape, and size may occur, making each piece unique (unless purchasing a specific item). If you're not 100% satisfied with your purchase, please email me immediately so I can make it right! 

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return. Final Sale and Clearance items are not eligible for a return.

Return Process

• Carefully package your purchase. 
• Include a copy of your email order.
• Ship the item fully insured within 14 days    

To start a return, contact us at SeaGlassByShonna@gmail.com.

 Important Detail

• Shipping and handling costs are non-refundable.
• Please use suitable packaging to prevent damage during return shipping.
• Damaged items due to inadequate packaging will not be eligible for refunds.    

Damaged Items

If your package arrives damaged, please notify us within 7 days of receipt. Save all packaging materials, including the outside carton, and email photos to SeaGlassByShonna@gmail.com. We'll respond promptly to discuss options.

• If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 
  
  You can always contact us for any return question at: SeaGlassByShonna@gmail.com.
  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us immediately at SeaGlassByShonna@gmail.com, so we may help resolve it.